5OS07 Wellbeing at work

Insursave Ltd is a growing insurance company that provides a range of products and services to customers mainly in the 25-70 age range, covering home, car and personal insurance need.

The company has operated across three sites in the UK: Edinburgh, Bristol and Peterborough and following a recent acquisition it now has a fourth site in Leeds bringing the current workforce from 3347 to 4554 employees.

The vast majority of the workforce consists of front-line call handlers which is the entry level role to the business. There are also specialist insurance claims handlers and underwriters as well as three tiers of managerial roles. The senior leadership team (SLT) has expressed concerns about the level of inexperience amongst the workforce following two years of high attrition after the pandemic and more recently the increase in sickness absence.

The following charts outline the types of roles, age profiles and tenure across the business as well as current absence reasons.

The cost of attrition, absence and constant recruitment to replace leavers has become a major challenge for the business. The SLT believes that the best support and service to customers comes from a healthy and stable workforce with knowledgeable employees who understand the products and services.

The Senior Leadership Team has asked you to provide a written paper about wellbeing.

Part one of the paper will explain the value of wellbeing and the factors that are relevant to the workplace.

Part two of the paper will include a bespoke proposal for an employee wellbeing programme that targets key employee groups.  The programme must be suitable for Insursave Ltd and the role that key stakeholders would play in improving wellbeing at work.

Having carried out some research and an anonymous survey you have identified that:

  • Employee attrition was higher post the pandemic but has recently stabilised to pre pandemic levels.
  • There is a higher number of new employees with less than five years’ service; these tend to be within the younger age profile of under 30-year-olds.
  • Muscular skeletal absence reasons are more prevalent in the higher age profiles.
  • Mental health absence is more prevalent in the age groups over 26 years and with longer serving employees.
  • A recent employee engagement survey stated that managers did not feel equipped to support mental health and well-being at work in particular for colleagues suffering from chronic illnesses.

Management capability varied between new managers who felt ill equipped and lacked confidence to deal with people issues relating to absence and well-being and those longer serving who adapted a more caring approach but did not adhere to company policies for managing long term absences.

Questions one to six

  1. Explain two key ‘wellbeing’ theories, including how they can be applied to current issues of wellbeing in the workplace. (AC 1.1)
  2. Discuss, with examples, how wellbeing can be managed to support organisational goals. (AC 1.2)
  3. Assess the benefits of adopting wellbeing practices in organisations. (AC 1.3)
  4. Evaluate the contribution made by key stakeholders’ (listed below) to improving wellbeing at work.
  5. People professionals
  6. Leadership and management
  7. External partners (AC 2.1)
  8. Discuss how wellbeing can interact with other areas of people management practice. (AC 2.2)
  9. Analyse how organisational context shapes wellbeing. (AC 2.3)

Written paper – part two

Part two of your paper should respond to questions seven to ten below. Your responses should relate specifically to the Insursave Ltd case study provided above.

To help the reader, please make use of headings and assessment criteria references to signpost the criteria being addressed by your response. You should also ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography.

Questions seven to ten:

  1. Assess Insursave Ltd’s needs in relation to employee wellbeing and identify two wellbeing initiatives that would help address these needs. (AC 3.1)
  2. Design (in summary form) a wellbeing programme/initiative that would address one area of Insursave Ltd’s needs.  Your design summary should include the need being addressed, the key components of the programme, the people involved/affected, and the potential wellbeing benefits to be gained. (AC 3.2)
  3. Explain how your wellbeing programme would be implemented in a way that is suitable for Insursave Ltd. (AC 3.3)
  4. Explain how your Insursave Ltd wellbeing programme would be evaluated and monitored. (AC 3.4)

WORD COUNT 3900+-

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