Unit Title:  303 – Understanding duty of care.

Learning Outcome 1: Understand how duty of care contributes to safe practice.

AC1.1 explain what it means to have a duty of care in own work role.

AC1.2 explain how duty of care relates to duty of candour.

AC1.3 explain how duty of care contributes to the safeguarding and protecting of individuals’ right to live in safety and be free from abuse and improper treatment.

Learning outcome 2: Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care

AC2.1 describe conflicts or dilemmas that may arise between the duty of care and an individual’s rights.

(Give some examples of conflicts you have come across and how you dealt with these)

AC2.2 explain how to work effectively with individuals and others to address conflicts and dilemmas related to duty of care in order to achieve positive outcomes for individuals.

AC2.3 outline where to access additional support and advice about addressing conflicts and dilemmas in a care setting/service.

Learning outcome 3: Know how to respond to concerns and complaints.

AC3.1 explain own role in identifying and responding to comments and complaints.

AC3.2 outline the agreed policies and procedures for handling comments and complaints.

Please send your company policy for concerns and complaints.

AC3.3 explain the benefits of empowering individuals and others to express their comments, suggestions, and complaints.

Learning outcome 4: Know how to recognise and respond to adverse events, incidents, errors and near misses

AC4.1 describe what is meant by:

a. an adverse event

b. an incident

c. an error

d. a near miss

AC4.2 explain own role in recognising, reporting and responding to:

a. an adverse event

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