Topic

The potential risks and benefits of AI for leaders and managers in the service industry (Public Limited Organisation from the Service Industry or London’s Community Kitchen)

Assignment brief 1

The submission is in the form of a Research based Report. It must be word-processed, written work with clear indication of the unit number and title, the relevant task being addressed, your name and registration number. This should be written in a concise, formal business style using single spacing and font size 12. You are required to make use of headings, paragraphs and subheadings as appropriate. These may be included in the main body or in the appendices, but you must provide a written explanation of them in the main body. Any sources you draw information from should be referenced using the Harvard referencing system. The recommended word limit is 1500 to 2000 words excluding appendices.

LO1 Review classical management theories and leadership styles.

LO2 Explore the factors that influence different management styles and structures in a service industry context

Background Scenario

Background Scenario

Artificial Intelligence (AI) is increasingly recognised as a transformative tool within the service industry, offering opportunities to enhance operational efficiency, reduce production costs, and achieve organisational goals. Its integration is anticipated to bring significant changes to recruitment practices, workforce requirements, and human resource management.

AI can automate repetitive tasks, such as screening resumes, scheduling interviews, and performing background checks, which helps human resource professionals save valuable time and resources. Additionally, AI has applications in optimising workforce scheduling and management by forecasting demand and aligning staffing levels accordingly, resulting in a more efficient allocation of resources. By leveraging advanced data analysis, AI can provide actionable insights to design programs aimed at improving employee retention and job satisfaction.

The successful implementation of AI necessitates strategic planning and collaboration among key stakeholders. Leadership plays a critical role in attracting and nurturing the appropriate talent, fostering partnerships with other organisations, and addressing ethical considerations related to AI usage.

By integrating AI into leadership decision-making processes, businesses within the service sector can enhance the accuracy of decisions, minimize errors, and optimize operations. This strategic use of AI can lead to better outcomes, improved employee engagement, and increased profitability for organisations navigating the evolving landscape of the service industry.

The submission is in the form of a 5-10 minutes PowerPoint individual PowerPoint presentation with some additional time (approximately 5 minutes) allocated for questions.   The presentation slides and speaker notes should be submitted as one document. You are required to make effective use of power-point headings, bullet points and subsections as appropriate. Your research should be referenced using the Harvard referencing system. Please also provide a list of references at the end using the Harvard referencing system. The recommended word limit is 1500 words including speaker notes, although you will not be penalised for exceeding the total word limit. 

LEARNING OUTCOMES

LO3 Assess current and future management and leadership skills for the service sector.

LO4 Demonstrate management and leadership skills in a service industry context 

The presentation and speaker notes (1500 words) should address the following areas,

1. Evaluate what relevant ‘hard’ and ‘soft’ management and leadership skills the organisation currently has and what improvements it may require in order to meet the potential risks and benefits of AI for leaders and managers.
2. Compare how your selected organisation has managed to cope with changes that have occurred due to the potential risks and benefits of AI, with another similar organisation in the hospitality service industry. Identify the similarities and differences between the ways the two organisations responded to challenges.
3. Analyse how their respective management and leadership skills and styles adapted to challenges related to potential risks and benefits of AI for leaders and managers.
4. Provide critical evaluation of how the organisation has already developed management and leadership skills to cope with changes due to potential risks and benefits of AI for leaders and managers, and what further skills it needs to develop.

GET THIS ASSIGNMENT 1 AND 2 READY FOR SUBMISSION AT A PRICE OF £179 WITH NO HIDDEN CHARGES. 100% ORIGINAL WORK IS GUARANTEED.