5HR02 Talent management and workforce planning

Scenario

ParcelCare is a long-established national parcel and package delivery service. ParcelCare is now
finding it difficult to attract, recruit and retain staff throughout the organisation. You have just
started in your new role of People Manager and have been asked to report to senior leaders on
how these issues can be addressed. In preparation, you write answers to the 10 questions below.
To help the reader, please make use of headings and assessment criteria references to signpost
the assessment criteria being addressed.

  1. New entrants to the parcel delivery market and other labour market competitors have
    adversely affected ParcelCare’s ability to compete in labour markets. Explain how
    ParcelCare can strategically position themselves in competitive labour markets. (AC 1.1)
  2. Explain the impact of changing labour market conditions on resourcing decisions at
    ParcelCare. (AC 1.2)
  3. You are aware that workforce planning has not been carried out in the past and decide to
    persuade the senior leadership team that this activity is worth doing. Analyse the impact
    of effective workforce planning, making clear how ParcelCare could benefit from this
    activity. (AC 2.1)
  4. To strengthen your argument to introduce workforce planning, evaluate techniques that
    can be used to support the process of workforce planning. (AC 2.2)
  5. Currently, vacancies are advertised on ParcelCare’s website. Line managers then interview
    shortlisted applicants. You feel that these are suitable recruitment and selection methods
    to use but want to broaden the methods used. Evaluate the strengths and weaknesses of
    two different recruitment methods and two different selection methods. (AC 2.3)
  6. On examining employee turnover rates, you feel the rate is higher than it should be, and
    higher than internal targets. To try to understand this further, discuss differences between
    avoidable and unavoidable turnover and differences between push and pull factors. (AC
    3.1)
  7. Retention of warehouse staff is an issue, as there are many labour market competitors.
    Compare the following retention approaches: realistic job previews; induction; job
    enrichment; and reward. (AC 3.2)
  8. To influence the senior leadership team to accept that employee turnover should be
    addressed, explain the impact of dysfunctional employee turnover. (AC 3.3)
  9. ParcelCare employs the majority of employees on permanent, full-time contracts. You feel
    these contracts have their place, but it is time to consider whether other types of
    contractual arrangements could be beneficial to the organisation, especially when demand
    for delivery services increases and decreases. Assess the suitability of permanent, full-time
    contracts for delivery drivers as well as two other types of contracts. (AC 4.1)
  10. At present, an ad hoc approach is taken to onboarding and typically involves the line
    manager ensuring new starter forms are completed and health and safety training
    provided. You identify that onboarding can be improved but first need to convince others
    that investment in this area is worthwhile. Explain the benefits of effective onboarding.
    (AC 4.2).

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